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"Clinical Research Jobs at ICON plc: Ops Support Analyst I, IRT Openings 2025"
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"ICON plc Hiring Ops Support Analyst I, IRT in Chennai & Trivandrum – Clinical Research Careers 2025"
(Clinical Research Jobs at ICON plc)
ICON plc, one of the world’s leading Clinical Research Organisations (CROs), has opened exciting opportunities for the role of Ops Support Analyst I, IRT in Chennai and Trivandrum.
This position is ideal for fresh graduates and early-career professionals from IT, Life Sciences, Biotechnology, Pharmacy, and Computer Science who want to begin a rewarding career in clinical trial technology support.
About ICON plc:-
ICON plc is a globally recognised healthcare intelligence and clinical research organisation trusted by the world’s largest pharmaceutical and biotechnology companies.
Operating in more than 100 countries, ICON delivers advanced clinical trial support, regulatory solutions, and digital healthcare innovations.
The company is known for its exceptional work culture, employee-friendly policies, and leadership in adopting next-generation clinical technologies like:
IRT (Interactive Response Technology)
EDC (Electronic Data Capture)
CTMS (Clinical Trial Management Systems)
AI-powered clinical operations
If you want to build a global, future-proof career in clinical research and digital health technologies, this role is an excellent starting point.
Role Overview: Ops Support Analyst I, IRT:-
As an Ops Support Analyst in the IRT team, you will be responsible for supporting and maintaining Interactive Response Technology systems, which play a critical role in clinical trial supply management, randomisation, and patient tracking.
This role ensures the smooth execution of global clinical trials by resolving system-related issues and supporting trial teams worldwide.
Job Location: Chennai & Trivandrum, India
Key Responsibilities:-
As an Ops Support Analyst, you will:
Provide first-line operational and technical support for IRT systems used in global clinical trials.
Diagnose, troubleshoot, and resolve system-related issues raised by study teams or investigators.
Monitor IRT system performance to ensure compliance and data accuracy.
Work closely with cross-functional teams such as IT, clinical operations, QA, and vendor partners.
Assist in preparing documentation, including user guides, SOPs, help manuals, and knowledge base articles.
Support validation activities, upgrades, and system testing.
Ensure adherence to regulatory standards, including GCP, ICH, 21 CFR Part 11, and company SOPs.
Required Qualifications:-
Education Requirements:
Bachelor’s degree in Information Technology, Computer Applications, Life Sciences, Biotechnology, or Pharmacy.
Basic understanding of clinical research processes and trial workflows.
Skills Required:
Basic knowledge of IRT or clinical trial software (training will be provided).
Strong analytical and problem-solving skills.
Ability to multitask in a fast-paced global environment.
Good written and verbal communication skills.
Teamwork, coordination, and adaptability.
Why Join ICON plc?
ICON is among the best employers in the global clinical research industry. Employees benefit from:
Competitive salary package
Attractive annual leave entitlements
Comprehensive health insurance for the family
Life assurance & long-term financial security
Retirement planning support
Access to Employee Assistance Programme
Optional perks like gym membership, subsidised travel, and childcare vouchers
Work with global pharma clients & cutting-edge clinical technology
Excellent career growth opportunities within clinical operations & data management teams
How to Apply:-
Interested candidates can apply directly through ICON’s official careers website.
Applicants are advised to keep their resumes updated and highlight experience in IT, clinical technology, or pharma-related roles (if any) for better selection chances.
Career Growth Path After Joining ICON:-
Once selected as an Ops Support Analyst, you can grow into:
IRT Analyst
Senior System Analyst
IRT Specialist
Clinical Data Management Associate
Clinical System Manager
Software Validation Specialist
Clinical Technology Lead
This role opens multiple career pathways across global clinical technology and operations.
FAQs:-
Q1. What does an Ops Support Analyst I, IRT do at ICON plc?
The role involves supporting IRT systems, troubleshooting technical issues, ensuring data accuracy, and collaborating with global clinical teams.
Q2. What qualifications are required?
A Bachelor’s degree in Information Technology, Computer Applications, Life Sciences, Pharmacy, or related fields is required.
Q3. What are the job locations?
The roles are based in Chennai and Trivandrum, India.
Q4. Is experience required?
Freshers and candidates with basic IT/clinical software knowledge are eligible.
Final Words:-
This is one of the best opportunities for fresh graduates and early-career professionals who want to start a future-proof career in the rapidly growing field of Clinical Research Technology.
With ICON’s global reputation and strong training ecosystem, joining as an Ops Support Analyst I opens doors to long-term growth in the clinical research and healthcare technology domains.
Clear comparison of roles, salary trends, growth prospects, and skillsets — perfect if you’re choosing a pharma career path.
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